Customer Support

Notifications sent by our team

• I was notified about a Dry Cleaning delivery delay - Full Order
• I was notified about a Dry Cleaning delivery delay - Partial order
• I was notified about dry cleaning found in a laundry bag
• I was notified about laundry found in a linens-only bag
• I was notified about a delayed order

Our Customer Support Team

• How Do I Schedule a Pickup Without Reaching out to Customer Support?
• 2ULaundry's satisfaction guarantee
• How to reach out to our Customer Support Team

Promotion codes and gift cards

• The Promo Code I used on my order isn't applied, why not and how can I fix this?
• Promotion codes and gift cards
• Promotion codes and gift cards: how to purchase a gift card
• Promotion codes and gift cards: how to redeem a gift card
• Promotion codes and gift cards: how to apply a promo code

Special requests

• Special requests: bleach and sanitization
• Special requests: questions about customizing your order
• Special requests: temperature preferences
• Special requests: custom folding and sorting
• Special requests: can I send you my own hangers?
• Can I send my own detergent and/or softener?

See all 7 articles

Our app

• How do I close my 2ULaundry account?
• Can I opt out of SMS communications?
• How to Add a Cleaning Note to Your Order and Cleaning Notes We Can't Honor
• Can I download the 2ULaundry app from abroad?
• Selecting your detergent and softener options

Billing and finance

• Our self-service billing portal
• Our self-service billing portal: accessing the portal
• Our self-service billing portal: reviewing your latest charge's details
• Our self-service billing portal: downloading your invoices
• Our self-service billing portal: updating your payment details

Missing, damaged and extra items

• Damaged items
• Missing items