If our Operations team found regular laundry that was sent in your linens-only bag, you may have received the following message:
Our facility reached out to let us know that your order contained laundry items in a Linen Bag. Your items were transferred into a Laundry Bag and charged accordingly. The Linen Bags are priced and processed for linens only. For future orders, we request the use of Laundry Bags for any non linen laundry.
You can read more about the Laundry and Linen Bag mixup here: https://bit.ly/laundry-in-linen-bag
The Linen bag is only for linens: sheets, towels, washcloths, etc. This doesn't include any regular items such as clothing.
Why does it matter? It matters because the Linen Bag is offered at a lower price than our Wash & Fold service. That's because linens are less time consuming to wash and fold, which means they cost less to process. We pass this savings onto you for your Linen Bags. However, Laundry Bags are much more time consuming to process and thus are a more expensive service.
Here is what happens next:
- Your items were transferred into a Laundry Bag and charged accordingly.
- You will receive your laundry in a new Laundry Bag. Please use the Laundry bag for regular laundry moving forward.
- You will notice that your Linen bag is folded inside the new Laundry bag. You can use this for future orders. But, please remember the Linen Bag is for Linen only.
- Your delivery will occur as originally scheduled. There will be no delays. However, your clothes will come packed in brand new Laundry bag.
We appreciate your patience. If you have any questions, feel free to reach out. And, for more info about the different laundry bags we offer, click here.