Laundry is personal and we understand that. That is why right after you sign up to 2ULaundry you are given the chance to choose standardized cleaning preferences for your order, including hypoallergenic options. And because we all change our preferences from time to time, they can be changed at any time through our app or by requesting modifications to our Customer Care team.
Many of our customers reach out to us with custom-made preferences regarding their laundry, from sending in their own hangers and detergent to washing and drying temperatures, and including asking us to use bleach on linens. While we can abide to some of these requests, others are simply not possible due to the way in which we structure and streamline our processes and workflows. If you want to know more about our most commonly requested special requests click on the links below and find out if we can adjust to your preferences!