When you receive your laundry, you'll do so in the same bags in which the laundry was left for pickup, but neatly folded and taken care of. This article provides some details on all you need to know about the packaging of our laundry.
Wash & fold and Linens: it’s not a science; it’s an art! We pack like-items in individual drawer-ready bags aimed at keeping your laundry ready for the drawer. Shirts with shirts. Pants with pants. Kids clothes with kids clothes, etc. All wash and fold garments are returned crisply folded. Please keep in mind that we are not able to sort items by family member or create custom folding for you.
Clean laundry is returned in poly bag liners to keep your laundry clean and the folds crisp during delivery.
Dry cleaning: our dry cleaning processes use organic solvent as opposed to harmful alternatives. These garments are returned pressed on hangers (please don't send us your own hangers though!). Hanging garments are packed into a poly bag liner for safe keeping - just like you would see at conventional cleaners.
Delicate garments* (pink bag): all of your delicate items will be processed on a delicate wash and dried on low heat before being folded and returned in the pink bag.
*In Tampa, items sent in the pink bag are hung to dry after being washed and then returned on hangers. Some items may still be damp when returned, we encourage you to continue to let them hang to dry.