Taking care of your garments is our number one priority. We strive to provide exceptional service and while we are very cautious to treat all garments with care, there’s an inherent risk in cleaning, including the potential for clothing and other items to be misplaced.
We have implemented several processes to ensure strong inventory control, so you can rest assured that when you give us your clothes for cleaning, they will come back to you in great condition! Quality is extremely important to us, so what that said, in rare instances of lost items, we are 100% committed to making things right for our customers.
In the rare event that an item you sent for laundry or dry cleaning goes missing, customers must provide notice to 2ULaundry within 14 days of delivery. Once a claim is filed, we will do everything we can to provide a resolution within 5 to 7 business days.
You can file a claim using this link, which will create a request with our Customer Care team.
Any item deemed lost in 2ULaundry’s care may be reimbursed up to the full value of that item. Items of value greater than $150 will be evaluated for depreciation using the International Fair Claims Guide for Consumer Textiles Products. A receipt or proof of purchase is required. In any event, 2ULaundry’s aggregate liability shall not exceed an amount of $1,000 USD
For missing items, our Customer Care Team will ask for receipts or proof of purchase in order to initiate the reimbursement process for items deemed missing through our investigation process.
2ULaundry shall not take responsibility for any loose items lost when submitted in a 2ULaundry bag, such as watches, jewelry, or cufflinks. Additionally, 2ULaundry is not liable for items misplaced before pickup or after delivery. 2ULaundry is not liable for items that are misplaced or damaged before pickup or after delivery has been made. It is the customer’s sole responsibility to ensure the safety of items before pickup and after delivery has been made.