When we do laundry at home and we want to treat a stain that will be difficult to erase with regular washing we normally treat it before placing it in the washing machine. However, this is not needed when you send your order to 2ULaundry.
Simply fill the bag before pickup and we will take it from there. We sort all lights and darks into separate piles and pre-treat stains before items go in the washer. If you'd like us to pay special attention to a stain, please reach out to our customer care team so we can send the facility a cleaning note if you are sending us dry cleaning, or to the processing facility if it's regular laundry.
In order to avoid new stains, please check your pockets for personal items before filling the bag. We do our best to check all pockets, but due to the volume we handle, we can’t guarantee that we will catch everything. As a result, we are not liable for damages or stains as a result of items left in pockets.