Our Cleaning Care Professionals carefully inspects all garments during the check-in process to ensure we take the best care of your items. If we come across an item that we are unable to clean, we will set the item aside and return it to you unclean with advance notice.
If we find items with pre-existing damage, we will hold off and check in with you before proceeding if there is any risk of further damaging the item during the cleaning process. If the damage is repairable, we may recommend a repair through our repair service. If the damage is unrepairable and you would like to proceed with the cleaning, we ask that you give us your approval to do so.
For items susceptible to color bleed, heavily embellished items, or items that we need to send to a specialty cleaner, such as leather, we will check in with you to determine the best course of action before proceeding.
Additionally, 2ULaundry is not equipped to service orders that have been contaminated with bodily fluids, fungus (such as mildew and mold), or pests (such as bed bugs, flees, etc.) Contaminated orders may be subject to a $40 contamination fee, even if we return your items unclean. If you have any questions about these restrictions, please contact Customer Care in advance of your pickup.