Taking care of your garments is our number one priority. We strive to provide exceptional service and while we are very cautious to treat all garments with care, there’s an inherent risk in cleaning, including the potential for clothing and other items to be damaged or misplaced.
We have implemented several processes to ensure strong inventory control, so you can rest assured that when you give us your clothes for cleaning, they will come back to you in great condition! Quality is extremely important to us, so what that said, in rare instances of lost or damaged items, we are 100% committed to making things right for our customers.
For damages, we will work with you to determine if it can be repaired or restored to good condition. If it cannot, and we determine the damage is a result of our cleaning process, we will reimburse you for the item in accordance with our terms and conditions.
We will ask to keep any damaged items that we replace in order to have those repaired and donated to one of our local charity partners.
For missing items, our Customer Care Team will ask for receipts or proof of purchase in order to initiate the reimbursement process for items deemed missing through our investigation process.
2ULaundry will do its best to avoid situations of this nature. However, in the rare event that something is damaged or misplaced, customers must provide notice to 2ULaundry within 14 days of delivery. Once a claim is filed, we will do everything we can to provide a resolution within 5-7 business days.