Taking care of your garments is our number one priority. We strive to provide exceptional service and while we are very cautious to treat all garments with care, there’s an inherent risk in cleaning, including the potential for clothing and other related items to be damaged or misplaced.
2ULaundry will do its best to avoid situations of this nature. However, in the rare event that something is damaged or misplaced, customers must provide notice to 2ULaundry within 14 days of delivery. Once a claim is filed, we will do everything we can to provide a resolution within 5-7 business days.
For damages, we will work with you to determine if it can be repaired or restored to good condition. If it cannot, and we determine the damage was a result of our cleaning process, we will reimburse you for the item in accordance with our terms and conditions.