Our cleaning process has been designed to ensure your orders receive thorough cleaning and care. Upon check-in at our facility, all garments are scanned and treated for stains.
After the initial cleaning process, our Clothing Care Professionals may choose to hold on to an item for additional TLC if further treatment to the stain will be successful. Should this process create a delivery delay, Customer Care will notify you in advance of your scheduled delivery.
If our Clothing Care Professionals feel that further attempts to remove a stain could cause damage to an item, we will return your order with a stain-notice tag. If a stained item is returned without a stain-notice tag and you feel the stain should be readdressed, please notify Customer Care. We will work with you to schedule a pickup and have the item evaluated and re-cleaned if we feel we can do so without damaging the garment.