Customers can notify our Clothing Care Team to stains needing removal or repair & alteration requests by submitting one-time cleaning notes for an upcoming pickup. Your cleaning note will be flagged in our system on your scheduled pickup day for special attention by our Facility Manager.
Using the mobile app? When scheduling a pickup from the Home or Pickups screen, you will be prompted to add cleaning notes for your Wash, Dry, Fold/Wash & Hang Dry and/or Dry Cleaning order.
Existing cleaning notes can be edited up to midnight the night before your scheduled pickup.
Managing your account online? To submit a one-time cleaning note, use the Cleaning Notes section on the Home page to add a note on your next Wash Dry Fold, Hang Dry, or Dry Cleaning order. You can also submit a note on an existing pickup from the Scheduled Pickups tab.
To set recurring cleaning preferences across all orders, please contact Customer Care.
To ensure your cleaning request is processed in our system for your next pickup, please make sure to submit your cleaning note the day prior to your scheduled pickup. For same-day requests, contact Customer Care. Please note that we will not be able to make any guarantees for cleaning notes received after 10am the day of your scheduled pickup.