BackCleaning preferences are set during the signup process but can be changed at any time. You can customize your detergent and fabric softener preferences for Wash, Dry, Fold and your Starch level preference for Dry Cleaning or Launder & Press.
Using the mobile app? Cleaning Preferences can be updated from the Profile screen.
Managing your account online? Cleaning Preferences can be updated on the Cleaning Preferences tab.
To ensure your cleaning preference update is processed in our system for your next pickup, please make sure to update your preference the day prior to your scheduled pickup. For same-day preference changes, please contact Customer Care, and we will do the best we can to ensure your preferences are met for your pickup. We will not be able to make any guarantees for preference updates received after 10am the day of your scheduled pickup.