Location notes are crucial in helping your 2ULaundry Driver complete successful pickups and deliveries to your preferred location. Please include specific instructions if you’d prefer a pickup and delivery spot other than your front door.
2ULaundry allows customers to keep multiple locations on file for pickups and deliveries. The primary address will serve as the pickup and delivery location for future pickups and deliveries. You can edit, add new locations, and change the primary location on file before an upcoming pickup and delivery.
To ensure we receive any new or updated locations before an upcoming pickup, please modify your location settings in your Account online or using our mobile app the day before your scheduled pickup. Please contact Customer Care for same-day location changes, including instructions for your 2ULaundry Driver, or to request a pickup and delivery at separate locations.
Using the mobile app? From the Profile page, edit locations, add new locations, and change the primary location before an upcoming pickup and delivery. When scheduling a pickup from the Pickups page, you will be asked to reconfirm your default address.
Managing your account online? From the Locations page, edit locations, add new locations, and change the primary location before an upcoming pickup and delivery.