BackPreparation: Use The Black Bag for your anything that should be laundered and professionally pressed.
We clean each item according to its care label, so simply place everything for Dry Cleaning or Launder & Press services in the same bag, and our Clothing Care Professionals will take care of the rest.
The Dry Cleaning Bag doubles as a laundry bag and hanging bag. For pickup, flip the hanging bag upside down, place your garments down in the bottom of the bag without hangers, and cinch it fully closed.
We do not currently accept the use of personal hangers. Please refrain from sending in any personal hangers you’d like returned with your order.
Submit any special cleaning or repair requests to Customer Care or through your Online Account. Special instructions will be flagged by our system during check-in for our Facility Manager to address.
Check-in: Upon arrival at our facility, each item is checked in for cleaning and will be placed into the appropriate cleaning category for Dry Cleaning or Laundering based on its care label.
Cleaning: Launder and Press is the cleaning method through which clothing is washed on a standard washing cycle with an industrial detergent. Items are removed wet and then either dried in a dryer, hung to dry, or pressed based on the cleaning care instructions.
Men’s laundered dress shirts (button downs) will be pressed wet using a machine specifically built to press men’s dress shirts. The machine blows steam through the shirts, quickly drying and releasing the shirt of wrinkles. Men’s laundered dress shirts are the only items that fit the mold for the pressing machine, which is why they are less expensive than manually-pressed items.
Women’s dress shirts will also be laundered but do not fit the mold press machine, which requires them to be pressed manually. This process is more time and labor intensive, hence the higher price.
Men’s dress shirts that cannot be pressed by machine, such as flannel or embellished shirts, must be pressed by hand and will be charged as a regular dry cleaned shirt.
Other laundered items will be either dried or hung to dry based on the cleaning care tag and then manually pressed once dry.
Packaging & delivery: All pressed items will be packaged for delivery and can be hung or folded based on your preference. To ensure we meet your cleaning needs, make sure to notify Customer Care to any folding preferences in advance of your pickup.
Hanging items will be wrapped in a thin, protective plastic wrap and then placed back inside your Black 2ULaundry Bag. Orders are typically bundled in groups of 12 of fewer items to uphold quality. Any extra items will be placed outside The Black Bag in a separate bundle.
Folded items will be professionally wrapped, folded, and returned in a separate white paper bag.
All orders are checked against each customer’s receipt before leaving the facility to ensure all cleaning requests are met and everything is accounted for upon delivery.