Preparation: Use The Pink Wash & Hang Dry Bag for garments that require delicate care. This includes anything that may shrink with exposure to heat, such as workout gear, underwear, bras, bathing suits, and items made of spandex, polyester, and lace.
Heavier garments like jeans and sweaters, or items made from delicate fabrics like silk, linen, and wool, should be placed in The Black Dry Cleaning Bag for the best cleaning outcome.
Submit any special cleaning requests to Customer Care or through your Account online or using our mobile app. Special instructions will be flagged by our system during check-in for our Facility Manager to address.
Check-in: Upon arrival at our facility, each bag is checked in for cleaning. Clothes are sorted into lights and darks, pockets are checked, and items are scanned and treated for stains.
Cleaning: All Wash & Hang Dry orders will be washed on cold with the detergent and fabric softener preferences specified in your account. After washing, the items will be hung on hangers to air dry instead of going through the dryer.
Packaging & delivery: Your Wash & Hang Dry items will arrive on hangers - except for intimates, which will be returned in your Pink Bag for privacy. Due to our quick turnaround time, some Wash & Hang Dry items may still be damp upon arrival. To maximize drying time for hanging items, we do not fully cover them in plastic wrap. Instead, we will hang a plastic sheet behind the items to keep them from coming into contact with any surfaces.