No, there’s no need to be home for pickups and deliveries. However, we do request detailed location notes to ensure all pickups and deliveries run smoothly. When creating your account, you'll be asked to select your location type (house, apartment/condo, business, other) and provide pickup and delivery instructions for your driver.
We recommend choosing a secure pickup & delivery location, such as a back porch, garage, or side door. Additionally, 2ULaundry is responsible for orders only while in its care, so it's best to find a covered area to ensure orders are protected against any unexpected weather.
On your scheduled pickup day, simply leave your 2ULaundry garment bags out for pickup at the preferred location on your account, and we'll take care of the rest.
Your preferred location will be set during signup but can be modified at any time through Customer Care or your Account online or using our mobile app.