All 2ULaundry services have a unique bag color:
- The Blue Bag is for Wash, Dry, Fold
- The Pink Bag is for Wash & Hang Dry
- The Black Bag is for Dry Cleaning or Launder & Press.
If our Clothing Care Professionals notice a dry-clean only item in a Blue Wash, Dry, Fold bag, we will do our best to set the item aside and contact the customer to make sure we clean the garment according to preference. If necessary, we will take the item to our Dry Cleaning Facility for proper cleaning and care and will notify you of any delays on turnaround time.
Given the volume of orders we clean, we cannot fully guarantee all dry-clean only items will be identified, so it is important to sort all clothing into the correct bags for cleaning in advance of pickup.
Additionally, if we come across a Black Dry Cleaning Bag full of regular laundry items and we feel a customer may have used the wrong bag, we will proceed with caution and contact the customer.
If you are a current customer and would like to use a new service for the first time, please contact Customer Care to request a new bag of the correct color.