What happens if I use the wrong bag?

All 2ULaundry services have a unique bag color, so it is important to sort all clothing into the correct bags for cleaning in advance of pickup. 

• The Blue Bag is for Wash, Dry, Fold
• The Pink Bag is for Wash & Hang Dry
• The Black Bag is for Dry Cleaning or Launder & Press.

If you are a current customer and would like to use a new service for the first time, please contact Customer Care to request a new bag of the correct color and service. We will do our best to deliver the bag in advance of your preferred pickup date. 

We care about your garments and will do our best set aside items sent in the wrong bag. However, given the volume of orders we clean, we cannot fully guarantee everything will be identified. 

2ULaundry is not liable when items are sent in incorrect bags (e.g. dry cleaning place in a blue Wash, Dry, Fold bag).