Using the mobile app? Your next pickup will appear on the Home screen, and can be rescheduled or removed with the click of a button. Simply select, "Reschedule Pickup" or "Remove Pickup."
If your pickup is part of a recurring schedule, you will be prompted to remove that pickup or the entire recurring schedule.
To view all upcoming pickups, access the Pickups screen. From here, click on the individual pickup to remove or reschedule. If your pickup is part of a recurring schedule, you will be prompted to remove that pickup or the entire recurring schedule.
To reschedule your recurring schedule, you will need to remove the entire recurring schedule and then schedule a new recurring schedule on a different date.
Managing your account online? To modify your existing one-time pickup, click the Reschedule Pickup or Cancel Pickup button on the Home page. Canceling will remove the one-time pickup completely. Rescheduling will give you the option to select another pickup date from the calendar.
If you have a recurring schedule, you can either modify the next pickup or the entire recurring schedule. To modify only the next pickup, use the Reschedule Pickup or Cancel Pickup button on the Home page. Using this tool will not adjust your master recurring pickup schedule. To modify your recurring schedule entirely, please delete the recurring series from the Scheduled Pickups tab. To reschedule recurring pickups on another date, return to the Home page and use the pink Schedule Pickup button.
Please note that schedule modifications in the Online Account must be completed the day prior to your scheduled pickup. To cancel or reschedule your pickup on the day of your scheduled pickup, please contact Customer Care to ensure we’re able to properly remove your stop from our routing system.