To modify your existing one-time pickup, click the Reschedule Pickup or Cancel Pickup button on the Home page. Canceling will remove the one-time pickup completely. Rescheduling will give you the option to select another pickup date from the calendar.
If you have a recurring schedule, you can either modify the next pickup or the entire recurring schedule. To modify only the next pickup, use the Reschedule Pickup or Cancel Pickup button on the Home page. Using this tool will not adjust your master recurring pickup schedule. To modify your recurring schedule entirely, please delete the recurring series from the Scheduled Pickups tab. To reschedule recurring pickups on another date, return to the Home page and use the pink Schedule Pickup button.
Please note that schedule modifications in the Online Account must be completed the day prior to your scheduled pickup. To cancel or reschedule your pickup on the day of your scheduled pickup, please contact Customer Care to ensure we’re able to properly remove your stop from our routing system.