What happens if my payment fails?

If your payment fails, we will immediately contact you via text and email notifying you of the payment issue. Payment will need to be made by 1pm on the day of your scheduled delivery in order to receive your clean clothes that afternoon. Otherwise, orders will be returned to 2ULaundry for safe storage until payment is made.

To update your payment method, visit your Profile in the mobile app or the Payment Options section of your Account online. Your payment method can also be updated through Customer Care.