Preparation: Use The Black 2ULaundry Dry Cleaning or Launder & Press Bag for any delicate items, especially those made of natural fibers such as wool, linen, silk, etc. that could shrink with exposure to water. Dry Cleaning will prevent shrinkage and color loss while maintaining the texture and shape of the garments.
We clean each item according to its care label, so simply place everything for Dry Cleaning or Launder & Press services in the same bag, and our Clothing Care Professionals will take care of the rest.
The Dry Cleaning Bag doubles as a laundry bag and hanging bag. For pickup, flip the hanging bag upside down, place your garments down in the bottom of the bag without hangers, and cinch it fully closed.
We do not currently accept the use of personal hangers. Please refrain from sending in any personal hangers you’d like returned with your order.
Submit any special cleaning requests to Customer Care or through your Account online or using our mobile app. Special instructions will be flagged by our system during check-in for our Facility Manager to address.
Check-in: Upon arrival at our facility, each item is checked in for cleaning and will be placed into the appropriate cleaning category for Dry Cleaning or Laundering based on its care label.
Cleaning: through which are cleaned in non-water based solvents. The cleaning process safely cleans garments of stains and odors without risking damage to the clothing.
Garments are placed in a large industrial machine based on color and are submerged in the chemical solvent. The clothes are cleaned in the fluid at a low-spin, which brings stains to the surface. They’re then fully rid of the chemical and stains during a super high-speed spin cycle. Clothes are completely dry when removed from the machine, at which point they are thoroughly checked for any stains that may require additional treatment prior to being pressed. Stained items will either be sent back through the Dry Cleaning process or spot treated.
Pressing: After the cleaning process, items will be pressed to give them a crisp, professional look. Almost all items are pressed by hand, except for men’s button-down dress shirts, which fit the mold of a special pressing machine. The machine can press the shirts at a much faster rate, which creates efficiencies and allows us to offer this service at a slightly lower price.
Packaging & delivery: All pressed items will be packaged for delivery and can be hung or folded based on your preference. To ensure we meet your cleaning needs, make sure to notify Customer Care to any folding preferences in advance of your pickup.
Hanging items will be wrapped in a thin, protective plastic wrap and then placed back inside your Black 2ULaundry Bag. Orders are typically bundled in groups of 12 of fewer items to uphold quality. Any extra items will be placed outside The Black Bag in a separate bundle.
Folded items will be professionally wrapped, folded, and returned in a separate white paper bag.
All orders are checked against each customer’s receipt before leaving the facility to ensure all cleaning requests are met and everything is accounted for upon delivery.