Doing laundry can be complicated and we have mastered that, but you'd be surprise at how complex logistics can get! Through years of experience we have perfected this part of our process to ensure our pickup and delivery process works like a clock to ensure optimal efficiency.
Our routes work with what in the world of logistics is known as commingled routes, which are a two-way process where we take care of pickups and deliveries simultaneously. This reduces delivery time and ensures our drivers have the most efficient routes possible.
What makes this part of our process special and sustainable is that all of our drivers and laundry staff are professional, full-time W2 employees. They’re driving our pink vans, using our gas, with coverage from our insurance. There are no contractors, no gig-workers and no unlivable wages, which makes us a proud employer of a big family. And, there is also no confusion about who is handling the pickup and delivery of your laundry.
You are not able to reach out directly to your driver, but if you reach out to our Customer Care team we will be happy to act as an intermediate party with any messages you might have for them.