We are not equipped to service orders that have been contaminated with bodily fluids, fungus (such as mildew and mold) or pests (such as bed bugs, fleas, etc.) Contaminated orders may be subject to a $40 contamination fee, even if we return your items unclean. If you have any questions about these restrictions, please contact Customer Care in advance of your pickup.
This policy on soiled laundry is to protect our staff. Laundry is a very personal process and with that there is room for sanitization concerns. Our primary goal is to keep our employees safe and this is the main reason why we will not clean any soiled laundry that is sent in your laundry bag.