Upon signing up for our services for the first time you will have to select a recurring pickup day, which is the day of the week where our drivers will go to your selected location and pick up your laundry bags. If you are a member of our Subscribe & Save program, we highly recommend you have a recurring pickup day to make sure you are getting full use of your subscription credits.
If you don't select a recurring pickup day at signup, you can add one or change it any time in our 2ULaundry app, in our customer portal, or by reaching out to our support team.
You can cancel your individual pickup days by replying to the reminder text sent the night before, in the app or customer portal, or by reaching out to our support team. We ask for all cancelations to be in by 6 AM the day of the scheduled pickup. If you're having issues or questions for cancelations or rescheduling, let our support team know.