Our Pay-as-you-Go service is as simple as it gets: we pick up your laundry, we take care of it and we charge you for the services you used. You can choose the frequency and the amount of bags depending on your own needs, and you'll pay for each service individually.
The Pay-as-you-Go service is subject to a series of fees on top of its cost, which include:
- Pickup and delivery - This fee covers logistics-related costs including gas, transportation, van maintenance and, perhaps most importantly, labor. 2ULaundry drivers are W2 employees, covered by company insurance. They are trained to drive our fleet of pink laundry vans, use 2ULaundry’s proprietary technology, and provide a 5-star pickup and delivery experience. With this fee in place, we can continue staffing an amazing team of drivers that are compensated fairly.
- Service - It covers operating expenses such as quality assurance, facility operations and top-tier customer support.
- Order minimum - If your order costs below $15, we'll add an additional charge that gets your total prize to pay to this amount.
- Failed pickup fee - A pickup that does not take place will result in the same cost as one that did, since our drivers will have visited your house.
You can cancel your pickup until no later than 8:00 AM of the day in which it is scheduled. We will always send you a reminder the evening before and the morning of pickup.
Additional bag request - You will be charged for additional bags that you request on top of those provided to you with your welcome kit. If your bag is damaged or lost, we will replace them free of charge as long as you report this to our Customer Care team.
If you're interested in this service, you can visit your city's page in the Pricing Plans section of our knowledge base to see the total costs per bag.