Important: our delicate bag is not included in our welcome kit, so if you're a new customer or have been migrated from The Folde, you will have to request one by reaching out to our Customer Care team.
Laundromats and laundry services get a bad reputation for not handling your delicates delicately. We can confidently say that's not us! Nonetheless, if you want some extra reassurance about the treatment your clothes will receive during the drying process, we do offer a delicates bag.
The delicates bag is perfect for your wash and fold garments that need a gentle wash and air/low dry. For some people, it’s a few pairs of their favorite yoga pants. For others it might be bras, underwear, and workout tops. The garments in this bag receive specialized and separate treatment from the rest of your order.
If you would like your items to be gentle washed, you just need to place them in the delicates bag so that we know you would like them to receive this special treatment. You will receive them back in the same bag.
Customers in Tampa: It is important to note that the clothes you place in the delicates bag will be hung to dry and may arrive a bit damp: in order to maximize drying time for hanging items, we don’t cover them with plastic wrap. Instead, we will hang a plastic sheet behind the items to keep them from coming into contact with the surface of your door.