When you have the app downloaded, you will receive a push notification reminding you about your upcoming orders and the driver's arrival. This push notification overrides the SMS notification so you don’t receive the communication twice.
If you do not have the app downloaded, you will continue to receive text message notifications about your upcoming orders and the driver's arrival.
Because of this adjustment to the new app and communication cadence, we are waiving all fees associated with failed pickups. Our goal is to get you switched to the new system and communication frequency without any negative impact!