As a customer of The Folde, you might have had some active credits in your account at the time of the transition to 2ULaundry, and we want to make sure every credit you had in your favor at The Folde is transferred.
However, this might not happen automatically and you might notice some missing credits. If this is the case, please let our Customer Care team know that you have a pending credit transfer.
We will transfer your credits immediately and you'll be able to use them right away!