Even though we do our best to clean every single item that you send us, we do have limitations that are set either to preserve your items from damage, or to preserve our own facilities from the potential damage that would incur in trying to clean one of these items. If we do come across an item that we are unable to clean, we will set it aside and return it to you untreated and in the same conditions in which it was picked up, with advance notice about not being able to clean it sent through our Customer Care department.
This article contains a list of items we will not clean if sent in your laundry bag:
- List of items we do not clean
- Items with pre-existing damage
- Items susceptible to color bleed or damage
- Soiled laundry
- Cloth diapers
List of items we do not clean
We ask that you refrain from sending in the following items. If we receive them, they will be set aside and returned uncleaned and unprocessed:
- Shoes
- Rugs
- Dog beds
- Purses & backpacks
- Stuffed animals
- Tutus
- Leather
- Fur
- Rubber
Items with pre-existing damage
If we find items with pre-existing damage, we will hold off and check in with you before proceeding if there is any risk of further damaging the item during the cleaning process. If the damage is repairable, we may recommend a repair through our repair service. If the damage is unrepairable and you would like to proceed with the cleaning, we ask that you give us your specific approval to do so.
Items susceptible to color bleed or damage
For items susceptible to color bleed or heavily embellished items we will check in with you to determine the best course of action before proceeding.
Soiled laundry
We are not equipped to service orders that have been contaminated with bodily fluids, fungus (such as mildew and mold) or pests (such as bed bugs, fleas, etc.) Contaminated orders may be subject to a $40 contamination fee, even if we return your items unclean. If you have any questions about these restrictions, please contact Customer Care in advance of your pickup.
This policy on soiled laundry is to protect our staff. Laundry is a very personal process and with that there is room for sanitization concerns. Our primary goal is to keep our employees safe and this is the main reason why we will not clean any soiled laundry that is sent in your laundry bag.
Cloth diapers
2ULaundry is not currently equipped as a diaper cleaning service and is unable to provide any cloth diaper cleaning. However, there are many laundry services that specialize in this laundry niche. We recommend you search for a diaper cleaning service in your city or metro area.