We have a lot of first-time customers who are unsure about outsourcing their entire laundry process. 2ULaundry caters for a lot of people who are very busy and have decided to invest in themselves by saving off time, and we completely understand how they might have questions about what will happen.
Pickup and delivery laundry services are also relatively new, and we are simply not used to the habit of placing our laundry outside and picking it up on our doorstep. So, we're here to answer all the most commonly asked questions most of our first-time customers usually have!
Click on the links below to access the article containing more information on the specific item. If you have any questions during any stage of our process our Customer Care Team is here to help you! Just click on this link to submit a request and we will get back to you within one business day (although it's usually only a couple of hours!):
- How do I place an order?
- What is a Welcome Kit?
- How do the different laundry bags work?
- Do I need to sort my clothes or pre-treat them?
- Do I need to be home for pickup and delivery?
- How long does it take?
- Why are there service fees?
- How are clean clothes packed for delivery?
- How do most people use 2ULaundry?