To cancel or reschedule your pickup, simply reply to the evening or morning pickup reminder text. Evening pickup reminders are sent at 6:00 PM ET and morning reminders are sent at 7:00 AM ET. To cancel, reply with N. To reschedule reply with a new date!
You can also schedule pickups and modify an existing pickup schedule from your Online Account.
Please note that you will be subject to a $10 convenience fee charge for all failed pickups.