To cancel or reschedule your pickup, simply reply to the evening or morning pickup reminder text. Evening pickup reminders are sent at 6pm ET and morning reminders are sent at 7am ET. To cancel, reply with N. To reschedule reply with a new date!
You can also schedule pickups and modify an existing pickup schedule from your Online Account.
Please note that you will be subject to a $10 convenience fee charge for all failed pickups.