Your first pickup will be scheduled during the signup process.
The easiest way to schedule additional pickups and modify an existing pickup schedule is through our mobile app, which you can download here.
Not quite sure about the app? You can also schedule your next pickup by texting "PICKUP" to 588-15. We will send you a personalized scheduling calendar to easily schedule a pickup without logging in to your Account.
For additional scheduling options, you can always contact Customer Care with your preferred date or schedule pickups through your Account online at www.2ulaundry.com.
A few things to note: When using the App or Online Account, pickup requests, cleaning notes, and location updates, must be made by midnight the night before pickup. Our Customer Care Team can accommodate same-day requests up until 7am the morning of the requested pickup.
Customers have the option to schedule one-time pickups on an as-needed basis or recurring weekly schedules for more consistent service. You will always receive a reminder text the night before your pickup, giving you the option to cancel or reschedule your pickup if needed. Please make sure the primary phone number on your account receives texts!