We want to make the cleaning process as easy and convenient as possible, so there’s no need to sort your clothes in advance.
While we currently sort and check all garments for stains upon arrival at the facility, to better replicate the in-person experience we ask customers to notify us in advance to stains and repair requests. There are a couple of ways to do this:
Email/Text: send specific stain-removal or repair requests to your Customer Care Team. Include a picture of the stain or repair area and/or a description of the garment and the location of problem area.
Online Account: when scheduling a pickup from the My Schedule tab in your Online Account, use the Wash, Dry, Fold & Hang Dry Notes and Dry Cleaning Notes text boxes to add any special cleaning notes for your next pickup.